Mystery Shopping
HOW MYSTERY SHOPPING MAKES YOUR BUSINESS MORE PROFITABLE
- Pinpoint individual training needs and process gaps
- Improve customer handling and selling skills
- Increase customer retention and loyalty
- Identify strengths and weaknesses from a customers perspective
- Ensure compliance and customer duty of care is fulfilled
MYSTERY SHOPPING EXPLAINED
- Replicate any realistic customer enquiry
- Flexible design and reporting structure to work for your business
- Fully trained quality checked mystery shoppers
- Comprehensive summary and analysis
- Works across the business, Sales, Service, Roadside Assistance, OEM Customer Service
- Can be carried out in person, by phone or over the internet
Data Solutions
Full Database management support services; Database Cleansing and Database Healthchecks.
EVHC
At-a-glance views of your vehicle health check activity eg EVHCs completed vs vehicles booked in; average time taken; conversion of reported work; lost and deferred sales.
